Communication and Trust
(Note: This transcript has been edited for readability.)
So, why do I think communication is so key? As an example, there were numerous times where I would get phone calls in the middle of the night from a police officer, translated through my interpreter, of pending attacks. And so, why would a police officer, or a district police chief, or a provincial police chief, call me in the middle of the night to warn me about a certain attack, whether it was a suicide attack, an IED on the road that’s going to be laid at a certain time. I now have the trust and confidence in them, and they have of me, and they know that if they provide that information, hopefully it will save the life, not only of a U.S. service member, but potentially a local within the country. So you will know, after time, those individuals who will trust you. You will know the ones that you trust, and the information that you get, from just something as simple as trust, saves lives, encourages growth, and helps accomplish the mission that you’re there for.
A culture expert discusses communication and trust.